This job is expired and no longer accepting applications. See more Network Engineer L1 jobs

Home UAE Dubai Network Engineer L1

Network Engineer L1
Full time at Apex Employment Services in Dubai, UAE

Network Engineer L1 Full time at Apex Employment Services in Dubai, UAE

Share this job

Job highlights

Posted on March 29, 2021

Job details

  • The L1 IT Support staff will provide support to end users on a variety of IT issues. The position’s primary focus is in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. For issues that are beyond first level troubleshooting, the L1 staff will route the service tickets to the appropriate L2 staff to ensure a timely resolution.
  • Act as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
  • Provide help desk support in‐person, online and over the phone.
  • Create and route service and incident tickets, keep up with SLA, and maintain ticket routing and workflows.
  • Provide assistance in the use of personal computer hardware, software, and specialized systems or operate a multi‐platform computer environment.
  • Monitor, operate, coordinate, and assist others in the operation of computer hardware, software, and peripherals in order to achieve desired results.
  • Provide information to students, staff, faculty or other HCT stakeholders on established policies and procedures, or services provided.
  • Perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.
  • Utilize computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments.
  • Set up and configure desktop computers, peripherals and accounts assigning security level. Test programs. Install
  • software and repair hardware and peripherals.

Share this job
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Improve your chance to get this job. Do an online course on IT, Computing and Technology starting now. Claim $10 promo towards online courses. See all courses
Hi Bayt, Reach more people by sharing this job with your network.
Feedback Feedback