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Support Services Manager
Full time at DUBAI OFFSHORE SAILING CLUB in Dubai, UAE

Support Services Manager Full time at DUBAI OFFSHORE SAILING CLUB in Dubai, UAE

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Posted on April 14, 2021

Job details

Job Purpose


The role of Support Services Manager is a senior position, overseeing all the Service departments to improve organisational processes and enhance quality, productivity and efficiency, whilst liaising with board members, club members, membership applicants and department managers.


Job Responsibilities

  • Manage the various functions of the operations of the club, including the Reception/Administration, Membership, HR, Maintenance, IT, Communications/Marketing and Regulatory Compliance
  •  Communicate with Club members on enquiries
  •  Assist in developing initiatives to increase participation in sailing activities and membership engagement on F&B events
  • Organise interactive open days for non-members and actively engage
  • Develop, implement and review operational policies and procedures
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Communicate effectively with team members at all levels to provide support, improve staff morale and performance
  • Support the administrative needs of the board of directors
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Ensure quality customer service
  • Manage budgets and forecasts
  • Oversee and Implement marketing strategies
  • Perform appraisals and monitor KPIs
  • Act as a rotational duty manager where required


Communications & Working Relationship

Internal:

  • Ability to direct and supervise
  • Ability to work well with management and staff at all levels

External:

  • Ambassador for the club always promoting the facility, networking and relationship building in the local and international communities
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