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Junior Reservations Agent
Full time at Luxury Explorers in Dubai, UAE

Junior Reservations Agent Full time at Luxury Explorers in Dubai, UAE

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Posted on April 3, 2021

Job details

Job Summary

Handling VIP and Corporate Travel Management which may range from straightforward tasks such as booking direct flights to coordinating entire travel experiences including itineraries, accommodation, transport, tours and visas.


Responsibilities and Duties

Handling incoming requests:

  • Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the client
  • Provide travel quotation and general travel advice to our corporate accounts
  • Responds to requests accurately and completely
  • Excellent knowledge and application of travel supplier rules
  • Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
  • Provides the client with the required industry information, such as low fares, exchange costs and penalties
  • Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

Problem Solving:

  • Appropriately responds and resolves client inquiries
  • Anticipates and provides assistance on potential challenges that may arise for the client
  • Performs follow-up as needed and within the time frame promised to the client
  • Proactively provides feedback to management to avoid future client issues
  • Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity

Quality:

  • Consistently exceeds individual and team goals
  • Provides the client a full recap of the confirmed itinerary
  • Uses positive language and word choices to avoid negative customer reactions

Service Excellence:

  • Responds to the clients promptly
  • Provides the clients his/her undivided attention
  • Listens and captures information from the client
  • Responds appropriately
  • Asks questions targeted to encourage complete responses
  • Creates rapport with the client
  • Matches the client's tone and pace
  • Keeps the interaction moving forward
  • Offers suggestions to the clients and anticipates needs
  • Is mindful of the client service level agreement in all transactions

Teamwork:

  • Seeks opportunities to review operational processes and the commercial relationship with the client and provides suggestions for improvement
  • Volunteers for additional tasks
  • Helps and supports other teams to reach goals and deadlines
  • Actively supports other team members within and across teams
  • Ability to communicate positively and maintain healthy work relationship with the other departments


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