Telephone Operator - Waldorf Astoria Doha West Bay

Job Number : HOT0BQX6 Work Locations A Telephone Operator accepts, delivers, and responds to Guest and management messages, enquiries, and emergencies. They use their knowledge of hotel facilities, services, and the local vicinity to respond quickly to customer needs. What will I be doing? As a Telephone Operator, you will: Achieve positive outcomes from Guest queries in a timely and efficient manner Accept and deliver all messages correctly and promptly for Guests and management Ensure all wake-up calls are made at the correct times Demonstrate knowledge of hotel facilities and services, using up-selling techniques when appropriate Handle emergency calls immediately and relay comprehensive and accurate information Maintain a high level of customer service at all times Comply with hotel security, fire regulations, and health and safety legislation Attend required training courses Show knowledge of hotel services, local attractions, and landmarks Follow company brand standards Assist other departments as necessary What are we looking for? Successful Telephone Operators should have: A positive attitude and good communication skills, especially over the phone A commitment to delivering high-quality customer service The ability to work independently and as part of a team Proficiency in IT It is advantageous to have previous experience in a customer-focused industry. What will it be like to work for Hilton? Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences daily. Our Team Members are at the heart of this mission! EOE / AA / Disabled / Veterans Schedule: Full-time Brand: Waldorf Astoria Hotels & Resorts Departments: Guest Services, Operations, and Front Office#J-18808-Ljbffr