Reservations Agent

Be the voice behind the elegance. As a Telephone Operator at MGallery, you ensure every call is answered with warmth, precision, and the distinctive charm of our brand, creating smooth connections and exceptional first impressions. What You Will Be Doing: Answer all internal and external calls promptly, courteously, and professionally, ensuring a warm and helpful guest experience. Direct calls efficiently to the appropriate hotel departments or personnel. Provide accurate and up-to-date information regarding hotel services, room availability, dining options, amenities, and nearby attractions. Record and execute wake-up call requests with precision and punctuality. Handle emergency and security-related calls in strict adherence to hotel safety and response protocols. Accurately take and relay guest messages, ensuring timely and discreet delivery. Respond to guest requests and concerns via phone, ensuring follow-up or escalation when necessary. Assist in managing restaurant reservations, coordinating with F&B outlets to maximize guest satisfaction and optimize seating availability. Maintain and update the internal telephone directory regularly. Uphold strict confidentiality and privacy standards concerning all guest and hotel information. Qualifications High school diploma or equivalent. Previous experience in a similar hospitality role is preferred. Good knowledge of hotel operations and services. Ability to multitask and remain calm under pressure. Proficient in using telephone systems and basic computer applications. Fluency in English; additional languages are a plus. Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com People Looking for Reservations Agent Jobs also searched #J-18808-Ljbffr