Front Office Manager

Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.●Involvement in budget preparations and responsible for profit & loss. ●Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. ●Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. ●Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. ●Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity. ●Conduct interviews with future employees. ●Identify training needs, develop and manage performance. ●Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. ●Manage all operational tasks as well as their respective delegation and follow-up. ●Carry out disciplinary actions in line with company procedures. ●Re-evaluate work flows to improve and optimise organisation. ●Implement and evaluate procedures and policies. ●Ensure clear communication within departments. ●Verify that all information requested by the local police authorities are adhered to and prepared accurately. ●Organise regular departmental meetings. ●Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. ●Conduct daily walk throughs to ensure quality standards. ●Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. ●Set short term and long term measurable objectives to continually improve service levels. ●Responsible for maintaining 85% scoring for LQA inspections. ●Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. ●Manager on Duty weekdays and weekends. ●Rooms Division responsibility in their absence. ●Pre-Opening tasks and responsibilities where applicable.#J-18808-Ljbffr