CUSTOMER SERVICE REPRESENTATIVE

Position: Customer Service Representative Company: KILONEWTONSLocation: Doha, Qatar Experience: Minimum 3 Years Website: www.kilonewtons.com Job Description KILONEWTONS is seeking a professional and customer-focused Customer Service Representativeto join our team in Doha, Qatar . The ideal candidate will haveat least 3 years of experiencein customer support, excellent communication skills, and a passion for delivering outstanding service.If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!Key Responsibilities Serve as the first point of contact for customer inquiries via phone, email, and live chat. Provide timely and accurate responses to customer questions and concerns. Process orders, returns, and refunds efficiently. Maintain and update customer records in the CRM system. Escalate complex issues to the relevant departments when necessary. Gather customer feedback to improve service quality. Assist in resolving complaints with professionalism and patience. Stay updated on company products, services, and policies. Collaborate with the sales and support teams to enhance the customer experience.Qualifications & Skills Minimum 3 years of experience in customer service, call centers, or client support roles. Excellent verbal and written communication skills in English (Arabic is a plus). Strong problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Zendesk, Salesforce, Hub Spot). Ability to multitask and work under pressure. Friendly, patient, and empathetic attitude toward customers. Basic knowledge of Microsoft Office (Word, Excel, Outlook). Experience in e-commerce, retail, or B2B customer service is a plus.Why Join KILONEWTONS?Competitive salary and benefits. Opportunities for career growth and training. Positive and supportive work environment. Work with a dynamic and professional team.How To Apply Send yourupdated CVtocareers@kilonewtons.comwith the subject line: "Customer Service Representative – (Your Name)" .Visit our careers page: www.kilonewtons.com KILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds.(wp_code id="1") #J-18808-Ljbffr