Software Engineer

We are seeking a Software Engineerto join our team and play a critical role in maintaining and improving the user experience of our digital platforms. This role is responsible for analyzing, troubleshooting, and resolving support tickets and incidents related to our applications. The ideal candidate will have hands-on experience infrontend development ,SQL-based diagnostics , andtechnical support processes , along with a strong understanding of web analytics and agile workflows. Key Responsibilities Monitor, prioritize, and resolve software support tickets via Jira or similar systems. Troubleshoot and debug issues across frontend (React.js, Blazor) and backend systems (C#/.NET, SQL) Collaborate with developers, QA, and product teams to reproduce, diagnose, and fix bugs Utilize SQL queriesto investigate data-related issues and implement DBCRs Leverage tools like Google Analyticsto understand user behavior and identify root causes Perform Excel-based analysisfor reporting, ticket triaging, and internal data validation Write and maintain internal documentation and knowledge base articles Participate in agile sprint ceremonies and contribute to continuous improvement of the support process. Provide feedback to the development team on recurring issues, feature gaps, and customer pain points. Required Skills & Experience 2+ years of hands-on experience in software development. Proficient in React.js ,Java Script ,Type Script , and MS Blazorfor frontend support and diagnostics. Strong working knowledge of C#and.NET framework Intermediate to advanced SQL skills(writing queries, debugging database issues). strong in Google Analyticsfor event tracking and analysis. Excellent Excelskills (formulas, pivot tables, data cleansing). Experience working with Jira , or similar ticket management tools. Solid understanding of Agile methodologiesand sprint-based workflows. Strong analytical thinking and problem-solving ability. Excellent communication and cross-functional collaboration skills. Preferred Qualifications Background in software development or computer science. Experience working with logging and monitoring tools (e.g., Kibana, Application Insights). Exposure to RESTful APIs and network-level debugging. Familiarity with Dev Ops pipelines and release management is a plus.#J-18808-Ljbffr