Systems Administrator

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses. Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app (Qatar Digital), we empower customers to manage their needs anytime and anywhere. Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies. About the position We are looking for a Dev Ops-oriented Systems Administrator to support both our infrastructure automation and internal operations.The role combines responsibilities such as maintaining deployment pipelines, improving internal tooling, and participating in the daily support rotation - including troubleshooting user issues and ensuring operational continuity in an SLA-driven environment. Responsibilities Design, implement, and maintain CI/CD pipelines Manage and automate infrastructure using tools like Terraform and Helm Operate and optimize Kubernetes clusters and cloud-based services Maintain and improve observability (monitoring, logging, alerting) Participate in the on-call rotation and Service Desk support rotation (e.g., incident triage, ticket handling) Collaborate with Service Desk teams to resolve escalated issues Assist with incident analysis and resolution in coordination with development and support teams Document infrastructure, incident procedures, and troubleshooting guides Requirements Proven experience with Dev Ops tools and workflows (e.g., Git Lab CI, Argo CD, Terraform, Helm) Strong knowledge of Linux and scripting (bash, Python, etc.) Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, etc.) Willingness to participate in support rotations and handle incident-related tasks Strong communication and problem-solving skills Nice to have: Hands-on experience with Docker, Kubernetes and cloud platforms ( GCP , AWS, or Azure) Experience working with Service Desk platforms (e.g., Jira Service Management) Ability to translate technical issues for non-technical stakeholders Familiarity with SRE principles and on-call best practices We offer Long-term service agreement contract with QIC We are diverse – our digital nomads work remotely from 25 different countries Payment in US dollars monthly to your bank account using SWIFT Full-time remote, work schedule: 5 days per week, Sunday to Thursday Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days Performance reviews are conducted twice a year, with the possibility of a raise in March and September Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar Global health insurance Comprehensive health coverage accessible worldwide. Personalized English lessons to enhance language skills for professional growth. Arabic language classes Tailored Arabic lessons to support cultural integration. Corporate 70% discount on Yasno Affordable access to mental health services with a generous corporate discount. Consultation on tax policies Expert guidance on tax policies to optimize financial planning. Reimbursement for necessary tools Financial support for professional development and essential resources. QIC running club on Strava Join our Strava club with coaching and marathon support for fitness enthusiasts. Vacation time and paid sick leave Generous paid time off and sick leave to support well-being. Salary in USD, EUR, or AEDFlexible salary options for global convenience. Technologieswe work with We are open to working with new stacks and technologies that can help us build the best solutions on the market Vue 3 Storybook Sentry Golang Kafka g RPC Camunda Redis Vue 3 Sass Vitest Strapi Vite Sentry Nx Typescript Storybook Redis No openings for your role?Share your CV so we can consider youwhen opportunities arise in the future#J-18808-Ljbffr