IT Service Operations Engineer

Direct message the job poster from Meituan Validate local products based on headquarters' architecture standards and execute procurement and device purchases. Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems. Manage system integration projects to ensure solutions align with headquarters' technical requirements and optimize execution according to local needs. Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards. Monitor office network quality using headquarters' tools, gather user feedback, and implement improvements. Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity. Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services. Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment. Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality. Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters. Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences. Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development. Qualifications- Bachelor's degree or above, preferably in Computer Science, Information Technology, or related fields. At least 3 years of experience in IT service management, with overseas work experience preferred. Fluency in both Chinese and English, or Arabic and English, for effective communication is preferred. Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations. Advantage with ITIL and PMP certifications. Excellent communication and team management skills, capable of working in a multicultural environment. Strong problem-solving skills、quick response capabilities and project collaboration skills. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Internet Marketplace Platforms and Technology, Information and Media Referrals increase your chances of interviewing at Meituan by 2x Sign in to set job alerts for “Information Technology Operations Engineer” roles.Data Privacy Engineer (Cybersecurity / IT Compliance)Software Engineer - Data Infrastructure - Open Search/Elastic Search Software Engineer - Data Infrastructure - Kafka Research Assistant Professor (Working Title - Engineering Assistant Professor) Robotics and Autonomous Systems - Mechanical Engineering Program We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr