Store Manager I Lacoste - Villagio Mall RETAIL & DISTRIBUTION · Doha

See our RETAIL & DISTRIBUTION · Doha # Store Manager I Lacoste - Villagio Mall INSPIRE

EXHILARATE

DELIGHTFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing As a Store Manager for Lacoste in Villaggio Mall, you will beresponsible for driving the store business. You will work towards achieving the storesales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team andensure full adherence to the brand’s guidelines and store processes. Your responsibilities will include the following: Lead by example and represent the brand by communicating its values and philosophy though allactivities and interactions with customers and other team members. Define, execute and monitor the store action plan to achieve sales targets and KPIs. Manage the customer database to build strong relationship with customers and create future potentialselling opportunities. Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders inthe back-office team. Leverage all type of point of sales online and offline. Provide a clear vision to the team about the business and store’s vision and key directions. Identify, recruit, develop and retain strong talents. Create a positive work environment based on trust, respect and fairness and be the voice of theemployees when needed by sharing any of their feedback, challenges and concerns with the leadershipand HR teams. Act as a coach for the team members and promote growth mindset by leveraging the Group’s availablelearning tools and platforms an constantly monitor the team’s development plans and professionalgrowth. Ensure performance improvement plans are discussed and documented in a transparent manner. Develop the omnichannel mindset among the team by constantly promoting the different touchpointsof the customer experience (physical and digital), the clienteling approach and techniques with a focuson VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’secommerce business including different activities, offerings, activations, etc. Recruit new clients and convert them into loyal VIP customers by providing them with an excellentexperience and constantly networking with them. Ensure all sales and operational policies and procedures are followed and maintained in the store. Ensure e-commerce orders are prepared and processed within the set SLAs in terms of me and qualityand no fulfillment action is pending in the store. Leverage available technology tools when available to support customer experience in and outside ofstore (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it oroverwise trained on it. Ensure all operating standards are followed from stock replenishment to organizing displays as per thebrand’s VM guidelines. Ensure that all processes are compliant with legal, safety, security, retail store operations and HRguidelines, work closely with relevant teams to constantly improve them and escalate any issues orconcerns for prompt action. Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours. What you’ll need to succeed You have a proven experience in store or retail management (luxury or premium retail is a plus). You are self-motivated and have the ability to drive results and people development. Your possess strongleadership skills. You possess a commercial acumen with a customer-first mindset. You have a solid understanding of reading and acting on store data/metrics. What we can offer you With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. Department Role : Store Manager Locations RETAIL & DISTRIBUTION · Doha # Store Manager I Lacoste - Villagio Mall Gender We would like to know more about our candidates. Please note that any of the information that you provide does not affect your chances of being awarded the role. If you are happy to, please provide us with the information below. This information is completely voluntary. \*Required #J-18808-Ljbffr