Bell Captain

As a Bell Captainyou are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.Promote the desired work culture by living the 5 winning ways value Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times Maintain a good working relationship with all Bellboys Maintain an awareness of guest profiles through the Opera guest profile system Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way Establish and control the duty roster in accordance with business needs Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest querie How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels. True Attitude : being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner Company Industry Hotels Hospitality Department / Functional Area Chefs F&B Front Desk Keywords Bell Captain Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com People Looking for Bell Captain Jobs also searched #J-18808-Ljbffr