Technical Support Manager
Full time
at I-Talent in
Dubai, UAE
Job highlights
Posted on March 14, 2021- Experience in
- Professional background in
- Job level Managerial
Job details
Technical Support Manager
Location: Dubai
Salary: AED. 20,000
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Job Purpose:
- To provide Technical Support to customers and distributors, delivering the highest of quality responses within agreed time frames.
- To create test schedules, plans and reports for new and existing security products manufactured by the company.
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Key Responsibilities:
- Provide timely and accurate advice and support via phone, email, remote connection and face to face to all customers / distributors / users in MEA regions
- Effectiveness in understanding problems and making timely, practical decision.
- Follow up on open tickets and ensure customers are kept up to date at all times with the progress
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date
- To provide a high level of technical support to customers and associated service facilities.
- To accurately log all customer issues reported or observed on site and create site visit report.
- To utilize test equipment to replicate customer configurations for testing/ troubleshooting purposes
- To provide on-site support to customers and end users as required
- To attend customer sites and assist with live site technical support and troubleshooting as required
- To provide detailed written reports on outstanding customer issues on a weekly basis
- Performing miscellaneous job-related duties as assigned by the Company
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