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Customer Care Representative
Full time at Top ERP Training Center Abu dhabi in Dubai, UAE

Customer Care Representative Full time at Top ERP Training Center Abu dhabi in Dubai, UAE

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Posted on February 16, 2021

Job details

About the Client: 

The hiring company is a start- up Ecommerce platform based in Dubai, carrying their own unique brand catering to High Street type of fashion wear.


Job Role:

Handle customer inquiries and complaints promptly and in a professional manager at all times through various channels i.e. emails, phone, website

Keep updated knowledge about existing as well as new products so that no queries/complaints remain unresolved

Keep records of customer interactions and transactions and ensure customer satisfaction 

Ask customers for feedback on products and services to understand the major concerns and areas for improvement

Work closely with the E-commerce Manager and coordinate with the Warehouse Team and Merchandiser for complete satisfaction process with the customers

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