Home UAE Dubai IT System Admin

IT System Admin
Full time at Smart Technology Services DWC-LLC in Dubai, UAE

IT System Admin Full time at Smart Technology Services DWC-LLC in Dubai, UAE

Share this job

Job highlights

Posted on February 25, 2021

Job details

Key Tasks & Responsibilities


1.    Service Specialists will be responsible for proactively monitoring and managing the events / alarms that are created on different facets of the infrastructure. 

Incident Management

  1. Provide Quality Assurance for L1 monitoring (Ticket building, process adherence, systems monitoring & SLA tracking).
  2. Provide technical escalation point for L1 analysts.
  3. Follow documented escalation processes.
  4. Provide advanced troubleshooting for platforms and drive the issue/problem resolution process.
  5. Understanding and exceeding all SLA commitments.
  6. Recommend process/procedure improvement.

Problem Management

  1. Perform Root Cause Analysis of problems, propose and implement remediation actions.
  2. Co-ordination with L3 / vendors for Permanent Fixes.
  3. implementation of fault fixes and patches for Problems.
  4. Change & Configuration Management.
  5. Implementing changes as per agreed change management process.
  6. Activation/Deactivation/Provisioning of Service requests through Change Management Process.
  7. Perform approved configuration changes during entity migrations.
  8. Managing the change process.
  9. Reporting on the implemented changes.

Asset Management

17. Perform Asset management including License Management i.e. maintain BOQ and licenses.

Network Security Device Administration Service.

  1. This will include end-to-end managed services support (complete administration of the devices) and ensure the confidentiality, integrity and availability of EXPO’s information, data and IT services.
  2. Tier 2 Support – Service Build can support in the build of improved services (continual service improvement), service Testing & Validation and the implementation of major changes (as required).

Share this job
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Improve your chance to get this job. Do an online course on IT, Computing and Technology starting now. Claim $10 promo towards online courses. See all courses
Hi Bayt, Reach more people by sharing this job with your network.
Feedback Feedback