Key Responsibilities:

•    Provide chat, email support to resolve user problems with proactive

   troubleshooting.

•    Follow predefined (as trained) support procedures and policies

•    Master the use of our support channels, processes & tools.

•    Identify and report Partner/user issues & feedback through appropriate channels.

•    Proactively identify opportunities to optimize and develop processes & tools geared

   toward improving internal efficiency, resolution rate, and customer satisfaction.

•    Effectively and judiciously escalate issues with clear communication.

•    Support team lead/ manager when required.

•    Ability and willingness to quickly complete large volumes of work with high quality.

•    Work and communicate with cross-functional teams using various channels of

   internal communication regarding Partner issues.

Required Skills:

- Candidate must have excellent English writing skills.

- Candidate must have strong internet knowledge (Web browsers, search engines, email

 platforms, shortcuts, etc).

Required Abilities:

- Ability to think quick.

- Ability to learn fast.

- Ability to make appropriate decisions and evaluate priorities accordingly.