Client Experience Specialist/ Manager

If you have personal flair and energy, a customer focused approach to business, are committed to excellence and are interested in creating a marketplace in which government can meet clients, and share innovative ideas for citizens and technology, then you might be the right candidate for OpenGov Asia.

With a strong and positive culture, our business is fun, flexible and fulfilling. Day-to-day we focus our attention on practicing key principles to help our team grow and achieve business and personal goals. Our team operates with an entrepreneurial attitude, a strong reputation for quality, a rich history of success and a strategic plan for continued growth.

The Opportunity CIO Network Singapore office is seeking an experienced Client Experience Specialist/ Manager to help support our event's sponsorship needs within the operations group. This role includes handling clients and operations requirements. This is an excellent opportunity for someone with polished customer service skills, as well as previous experience working in the events industry within an operational capacity.

Responsibilities Reporting to the General Manager, the Client Experience Specialist/Manager will be responsible for, but not limited to:

• Handling sponsors' liaison and management of their exhibition stand, OpenGov Dialog tables, wish lists and logistics for conferences, breakfast dialogues and training programmes • Liaise with sponsors in the run up to the conference, making them feel confident that they are in a safe pair of hands and provide outstanding customer service throughout to ensure our clients return year on year • You are computer literate and experienced in Word, Excel and Power Point. You will have to keep excellent control and well organized records of sponsors details - admin and project management work is crucial for this role • Invoicing clients and ensuring proper filing and ensure payment • Managing events budget and ensure all budgets properly filed and recorded • Work with marketing, Sales and Sponsorship team to ensure every part of every sponsorship contract has been fulfilled, even where it affects or crosses other department • Liaise with external providers including venues, contractors, suppliers etc. obtaining quotes, negotiating costs, selecting the provider and managing the on-going relationship • Pre-show and on-site exhibitor/sponsor liaison and support • On-site management of all logistics and ensure everything run smoothly
• Manage the solution hub for client for the digital platform • Ensuring sponsors logo and profile is upload on the website • Manage ad-hoc projects  

Desired Skills and Experience As an ideal candidate your background will include:

• 2-3 years' experience of working in an operations role in an events environment • Detailed knowledge of Operations best practice - Conferences and Exhibitions is a plus • Sound commercial awareness - managing budgets, and keeping within the set budget, including contract management • Customer service experience • Ability to multi-task under pressure whilst maintaining accuracy and efficiency • Excellent time-management skills • A ' can do' attitude and is a team player • Good Negotiation skills • IT Literate • Willing to travel

The Rewards:

We offer international exposure, an excellent salary and the opportunity to work on some of the most-regarded conferences in the industry.

. All applications will be treated with the strictest confidence.