Customer Service Consultant
Full time
through Diversify Offshore Staffing Solutions, Inc. in
Taguig, Philippines
Job highlights
Posted on February 12, 2018- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
PHP 25,000 - PHP 35,000 /month
(Fixed Salary)
Job details
POSITION OVERVIEW
The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.
GENERAL RESPONSIBILITIES:
- Manage customer service, provisioning and support activities, recognizing that these are closely connected with the day-to-day customer experience
- To provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call ;
- Identify ongoing service issues and recommend solutions to the Head of Service
- Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls
- Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers' ;
- Ensure active promotion of products and services based on customer needs and the product options available
- Provide well-rounded, prompt, high-quality, and professional client service at all times
- Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed
- Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders
- Perform data entry to record supplies, jobs, and time spent
- Work with technical personnel as necessary to ensure trouble tickets are addressed quickly
- Deal with all calls and enquiries politely, courteously, professionally and assertively
- Handle and resolve customer complaints within the procedures and guidelines provided
- Action Customer Service enquiries/escalations as requested by various business team customers
- Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery
- Candidate must possess at least an Associate or Bachelor's/College Degree of any course
- With previous SG Contact Support experience preferred
- Experience in a fast-paced/high work volume sales and/or support roles
- Self-motivated, enthusiastic with the ability to use own initiative, and shows willingness to learn
- Proficiency in using Microsoft Office applications and is tech savvy
- Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
- Demonstrate commitment in upholding core values and behavioral standards
- Excellent customer service, problem solving and analytical skills
- Ability to be flexible and adaptable; able to maintain composure under pressure and highly stressful situations
- With a strong command of the English language, both oral and written
- Candidates must be amenable to working in the night and/or shifting ;
- Willing to work in BGC, Taguig
- 25 Full-time position(s) available
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