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Customer Service Representative Chinese
Full time at a Laimoon Verified Company in Dubai, UAE

Customer Service Representative Chinese Full time at a Laimoon Verified Company in Dubai, UAE

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Posted on February 28, 2018

Job details

Customer Service Representative ( CSR )


Based in Dubai World Central (Dubai South)


Position: Full time employee


Timings: 6 days a week


Required for an inbound call center that caters to customers globally especially North America and China.


The company markets specialty branding cards for special occasions and these cards are highly customizable. The company's HQ is based in Germany.



Main Responsibilities



• Key Responsibility is to provide quality customer support to customers for product information, customization options, pricing, Terms & Conditions, order status and delivery schedules


• Follow Policy & Procedures manual for customer service standards and customer engagement


• Will be the point of contact for designated customer accounts for customer engagement


• Work in close coordination with designated HQ support team for product specifications and delivery schedules


• Address problems with customer order flow, shipping delays, quality control issues and customer deadlines. Ensure at all times customer satisfaction is priority


• Work with the manager for daily and weekly deadlines, customer satisfaction index, issues matrix and HQ deliverables




Qualifications & Experience



• Minimum qualification of being a Diploma holder


• Fluent in Chinese and English both verbal and written


• Minimum 1 year experience in inbound/outbound customer service


• Worked in teams and can demonstrate customer service skills



Compensation & Benefits



• Monthly AED 3000 - AED 5000 + Medical Coverage + Annual Airfare



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