Call Center Agent
Full time
at Q Express in
Dubai, UAE
Job highlights
Posted on August 3, 2017- Professional background in
- Job level Experienced
Job details
• Call customers to schedule delivery appointment and confirm delivery address.
• Coordinate with logistics staff and supervisors regarding any urgent shipments or special requests.
• Answer calls and respond to customer requests.
• Provide customers with information regarding delivery status.
• Identify, research, and resolve customer issues.
• Follow-up on customer enquires & ensure timely resolution.
• Complete call logs and reports.
• Recommend process improvements to supervisor.
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