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Head Of Customer Care
Full time at Top ERP Training Center Abu dhabi in Dubai, UAE

Head Of Customer Care Full time at Top ERP Training Center Abu dhabi in Dubai, UAE

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Posted on October 20, 2020

Job details

Job Description :

Flow has partnered with a leading bank in the region and are looking for a Head of Customer Care to join the client's team



The position involves managing

  • a) An inbound unit of the contact center handling incoming calls from customers of the bank and answering queries and complaints


  • (b) Customer Experience unit managing escalation, proactive customer connects, customer happiness teams which help deliver optimal customer experience and


  • (c) Digital Operations like face banking, chat, ITM and LIV teams engaged in providing non-voice channels of contact and issue resolution.

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