Customer Help Desk
Full time
at Jardine Energy Control Company Inc. in
Makati City, Philippines
Job highlights
Posted on July 31, 2017- Professional background in
- Job level Experienced
-
Pays salary of
PHP 14,000 - PHP 16,000 /month
(Fixed Salary)
Job details
JOB QUALIFICATION:
Candidate must possess at least a Bachelor's/College Degree , any field.
Required skill(s): MS Office, MS Word.
Required language(s): English, Filipino
At least 1-2 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Brgy. San Isidro,Along Osmena Highway.
Willing for a Shifting Schedule.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support.
Full-Time position(s) available.
JOB RESPONSIBILITY:
Respond to requests for technical assistance in person, via phone, electronically.
Advise user on appropriate action
Research questions using available information resources.
Follow standard help desk procedure.
Log all help desk interactions
Administer help desk software
Redirect problems to correct resources.
Identify and escalate situations requiring urgent attention.
Track and route problems and request and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and updates
Due to the urgency of the position, interested applicants are encouraged to apply personally Monday to Friday, from 8:00 am to 1:00 pm at
G/F Jardine Bldg., JM Compound
2901 Faraday St., cor. Osmena Highway, Makati City
Landmark: SM Hypermarket, Buendia, Makati City
Please dont forget an updated copy of with picture together with training certificates and other credentials. Look for Babielie Dapitin and Eliza Kirsch.
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