Application Administration - Payments
at Arab Monetary Fund in
Abu Dhabi, UAE
Application Administration - Payments Full time at Arab Monetary Fund in Abu Dhabi, UAE
Job highlightsPosted on October 15, 2020
As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Payment System Application Specialist to join our founding team
The candidate will join the Application Support & Administration team and will participates in ongoing administrative support and end-user support.
· Works closely with the all Information Technology and Infrastructure Leadership to support the on-going administration and day-to-day operations of all payment business applications ( SWIFTAlliance, SNL, SWIFT HSM, RTGS Core System, Compliance- AML, Transaction Monitoring) and relevant modules.
·Technical support for connectivity and associated operating system
·Demonstrates the requisite knowledge, skills, and abilities to effectively solicit and capture business and technical requirements; develop, test, and implement system configurations and workflows; diagnose the underlying drivers of performance gaps; inform continuous improvement initiatives
·Maintain product support and maintenance contracts with vendors
· Monitoring and tracking of SWIFT production issues and working pro-actively to catch incidents before they happen
·Ensuring problem and root cause tickets are progressed as per SLAs
·Ensure test planning, strategy and validation are sufficient and in place for changes to be deployed, coordinate release and post release support
·Provide 2nd level for application support by assisting in understanding and analysing the day-to-day problems faced by the end users of the systems.
·Handle interface and functionality testing of new releases, patches and certification
·To provide solution or workaround to users for their requests on SWIFT system
·To deliver training to users in software applications
·Prepare manuals for operators and users
· Advice in implementing changes required by users & software vendors.
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