CRM Manager Overseas | Automotive | Dubai, UAE
at Al Futtaim Group in
Job highlightsPosted on October 15, 2020
- The CRM Manager Overseas is responsible for leading all initiatives to build a full Lifecycle Management Program for our overseas territories.
- The ideal candidate needs to be a confident communicator, expert in the fields of customer relationship management across traditional and new channels with experience in Omnichannel CRM proposition creation and the ability to influence at all levels.
- We are looking for a strong communicator and influencer showing a passion for customer and a vision to drive us forwards as key, a highly organized self-starter who can bring new thinking and innovation to the team.
- Improve Customer Retention baselines and YOY metrics in line with business expectations
- Cost effective approaches to lead and appointment generation
- Create timely, personalised and relevant communications and offers throughout the customer lifecycle
- Increase Sales / Revenue using optimized mix of all owned channels and optimised propositions
- Develop and optimize Branding and Brand synergies across all inbound and outbound channels- pull and push priorities alignment
- Understand, measure and optimize campaigns as well as high level Retention KPIs
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