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CRM Manager Overseas | Automotive | Dubai, UAE
Full time at Al Futtaim Group in Dubai, UAE

CRM Manager Overseas | Automotive | Dubai, UAE Full time at Al Futtaim Group in Dubai, UAE

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Posted on October 15, 2020

Job details

Job Purpose:

  • The CRM Manager Overseas is responsible for leading all initiatives to build a full Lifecycle Management Program for our overseas territories.
  • The ideal candidate needs to be a confident communicator, expert in the fields of customer relationship management across traditional and new channels with experience in Omnichannel CRM proposition creation and the ability to influence at all levels. 
  • We are looking for a strong communicator and influencer showing a passion for customer and a vision to drive us forwards as key, a highly organized self-starter who can bring new thinking and innovation to the team.

Key Responsibilities:

  • Improve Customer Retention baselines and YOY metrics in line with business expectations
  • Cost effective approaches to lead and appointment generation
  • Create timely, personalised and relevant communications and offers throughout the customer lifecycle
  • Increase Sales / Revenue using optimized mix of all owned channels and optimised propositions
  • Develop and optimize Branding and Brand synergies across all inbound and outbound channels- pull and push priorities alignment
  • Understand, measure and optimize campaigns as well as high level Retention KPIs

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