Diamond Resorts International® , champions of happier and healthier living through the power and value of vacations, is now recruiting Marketing Concierges for our Sales & Marketing operations in our Resorts at Pine Lake and Thurnham Hall.

The job:

The role of the Marketing Concierge is to provide sales agents with qualified prospects for timeshare presentations as well as provide general concierge services for all guests by offering area information and booking activities. The main duties are:

• Book qualified prospects for sales presentations or alternate marketing option as directed by manager 
  
• Maintain the minimum standard for penetration, bounce back sales, show percent and budgeted volume per month based on guest segment 
  
• Provide a specialized check in experience and possibly escort guest to unit as defined by role 
  
• Learn and deliver branded and scripted sales pitch 
  
• Collect deposits for presentations book as defined by manager 
  
• Book area activities for on-site guests according to business needs and as directed by manager 
  
• May be required to handle cash and cash equivalent transactions 
  
• Provide guests with site and area information upon request 
  
• Familiar with all company programs, systems and resorts 
  
• Remain current on all area attractions and dining 
  
• Know the resort and all amenities provided 
  
• Ensure highest possible resort guest satisfaction 
  
• Report all negative guest experiences to In House Manager 
  
• Weekly and monthly review of targeted penetration and budgeted VPG with manager 
  
• Place and receive phone calls to guests on property as well as prior to arrival to offer full concierge services 
  
• Ability to work in a variety of different work environments to include VIP, Pre-Arrival and Desk concierge 
  
• Maintain professional physical appearance and a clean and organized workspace 
  
• Attend all In House, regional and staff meetings and trainings as requested by manager 
  
• Maintain a good working relationship with resort departments 
  
• Be able to work flexible work schedule and days 
  
• Scheduled attendance requirements may change due to business needs 
  
• Oversee work schedule to control overtime 
  
• Accurate accounting and reporting of shift details as communicated by manager 
  
• Other duties assigned by Marketing Manager 
  
• Must be able to follow the direction of management and adjust to company's needs 
  
• Have FUN on a daily basis at work 
  
• Commitment to Staying Vacationed by using all vacation time ;

Skills

• Excellent telephone etiquette ;
  
• Must be friendly and have an outgoing ;
  
• Highly self-motivated with an inner ;
  
• Ability to plan, schedule, confirm and collect monies for activities & events in an efficient ;
  
• Excellent customer service ;
  
• Excellent interpersonal and communication ;
  
• Time management; the ability to organize and manage multiple ;
  
• Problem analysis and problem solving ;
  
• Initiative and ;
  
• Detail ;
  

Apply now and discover the exciting career opportunities that Diamond Resorts International® has to offer you!