Assistant Manager Email Support
Full time
through Mintstage in
Bangalore, India
Job highlights
Posted on July 21, 2017- Professional background in
- Job level Experienced
-
Pays salary of
INR 40,000 - INR 50,000 /month
(Fixed Salary)
Job details
Designation: Assistant Manager- Email Support
Experience: 2 years of experience as Assistant Manager (on papers).
Qualification: Any Graduate
Location: Bangalore
Languages: English, Hindi and any 2 south Indian languages
Job Description
• Lead a team of Team Leaders and 20+ agents in SIT team members who provide effective and timely resolution to a range of customer inquiries/complaints and follow them up to final resolution.
• Escalation management, Reporting
• Ensure that the team meets Productivity/Quality targets.
• Create and maintain reports related to team performance and provide regular updates to management.
• Resolve conflicts between vendors and customers by helping them arrive at a satisfactory conclusion.
• Coordinate with internal teams and vendors for closing the issue at the earliest.
• Deliver high class customer service and build customer satisfaction and loyalty.
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