Employment Type: Permanent Job, Full-time

Position: Customer Service Associate/Senior Associate (Non-Technical)

Role Category: Voice & Chat

Industry: IT/ITES, BPO, KPO, LPO, Customer Service, Operations

Work Location: Rajouri Garden (Near Metro Station), New Delhi

Work Timings: 5:30 PM to 2:30 AM

Work Days: 5 days working (Monday to Friday)

Job Duties/Responsibilities

• Learning about your organization's products or services and keeping up to date with changes;

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints;

• Handling chat, in-bound calls, and ticket system efficiently

• Generate business via converting customer enquiries into sales

• Engage the old customers, mange the customer feedbacks, and process improvement

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications;

• Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

• Handling customers' complaints and refund requests

• Keeping accurate records of discussions or correspondence with customers;

• Developing feedback or complaints procedures for customers to use;

• Developing customer service procedures, policies and standards for your organization or department;

• Meeting with other managers to discuss possible improvements to customer service;

Desired Candidate Profile

• 0-3 years of experience working with operational/sales/administrative procedures

• Strong command of English (written and verbal)

• Excellent attention to detail and accuracy

• Excellent customer service skills

• Ability to combine data entry priorities with the need to support ad hoc tasks

• Good Excel skills and good knowledge of word processing

• Excellent multi-tasking and coordination skills

• Ability to work in a team as well as independently, always striving to produce high-quality work within given timeframes

• Evidence of great communication skills and professionalism in interactions with colleagues and demonstrating an advanced degree of professionalism, confidentiality, and urgency resulting in positive feedback from the associates you support

• You demonstrate integrity, collaboration, a no-limits mindset, objectivity, and consistent results using global best practices.

Education Required

Undergraduate

Graduate (Any specialization)

Note: Post Graduates are not required

What we offer?

• Outstanding work environment

• Rapid advancement potential

• Attractive incentives & perks

• Exceptional compensation and benefits