Home UAE Al Ain Customer Service Assistant - HD/SE | IKEA | Al Ain, UAE

Customer Service Assistant - HD/SE | IKEA | Al Ain, UAE
Full time at Al Futtaim Group in Al Ain, UAE

Customer Service Assistant - HD/SE | IKEA | Al Ain, UAE Full time at Al Futtaim Group in Al Ain, UAE

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Job highlights

Posted on October 5, 2020

Job details

About the position

You are responsible to operate the back office in the store in day to day function. It is your overall responsibility to ensure all Back Office services and processes support the Home Delivery function for consistent service.


Key Specific Accountabilities:

Operational

  • Receives and inspects all incoming goods from HD front desk and reconciles with home delivery documents as per the company policy, system and procedure
  • Ensures to log each home delivery documents before goods are pushed to the loading bay
  • Post, file and reconciles all completed home delivery documents
  • Prepares and follow up the home delivery teams’ schedules
  • Ensures all productivity measures are in place.
  • Responds on Email/ Social media which received by IKEA CEC agents.
  • Ensure to maintain benchmark of 48hrs for active cases. In addition, to contact the customer with update.
  • Raising awareness to the SP team of the important of calling the customer everyday morning to confirm the delivery timing.0
  • Ensure that postponed Jobs were booked on daily basis in coordination with Routing team.
  • Ensure that all created pass outs were logged responsibly and cleared on the agreed timeline 

Financial

  • Ensures to follow up advance payment from Admin office
  • Budget awareness.

Customer

  • Ensures all customers’ queries are attended to in a professional manner
  • Always Provide excellent customer service.
  • Follow up with all pending jobs and ensure that any challenges were addressed to the HD seniors and manager.


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