Home UAE Dubai Events & Programs Manager

Events & Programs Manager
Full time at Immersive Experiences DMCC in Dubai, UAE

Events & Programs Manager Full time at Immersive Experiences DMCC in Dubai, UAE

Share this job

Job highlights

Posted on October 5, 2020

Job details

The Events & Programs Manager is responsible for creating memorable experiences for our guests  through one of a kind field trips, birthday parties, family classes, daily programs, facility rentals and  large-scale community events. This position is dedicated to leading the organizations initiatives in  the creation, coordination, communication, operations and evaluation of all Woo-Hoo! Events and  Programs. This position will work closely with many teams to deliver world-class experiences to our  guests. 

Schedule: 

This will be a Full-Time position with an estimated work schedule of 48 hours per week. The working  times may include morning and/or evening shifts. Working weekends and holidays as required. This  position will be required to work during all major events and programs. 


Responsibilities: 

• Ensure that every guest's experience meets or exceeds expectations, specifically through  inclusive, culturally appropriate, positive and memorable programming 

• Create presentations, summaries and quantitative evaluation materials to ensure  communication and organization-wide understanding of the programs 

• Responsible for the smooth running of special events & programs including parenting  classes, daily programs, camps, field trips, facility rentals and community events

• Ensure that program mission, values, guidelines, policies & procedures are implemented &  maintained 

• Manage all event/program operations for set-up, tear down and follow-up processes • Maintain the highest level of customer satisfaction, as evidenced by post-event surveys and  general client and team feedback 

• Manage the creation and implementation of program calendar 

• Include stakeholders in events related decisions to ensure that expectations and program  deliverables are aligned 

• Provide support in terms of training of the assigned program and other special events • Lead the communication with marketing team to create effective advertisements for each  event and collaborate as needed. 

• Assist the Marketing team in developing creative campaigns and relevant partnerships for  the brand 

• Contribute to promoting a positive image of the brand via event experiences, digital  presence, social media content, and aligned partnerships 

• Manage all pre-event and onsite partnership relations and communications • Lead the evaluation and feedback process post-event and create a plan to implement  changes and improvements 

• Oversee the content, delivery standards and procedures for all events and programs • Liaise with vendors, partners and stakeholders through the engagement to ensure all are  aligned and informed as appropriate 

• Responsible for the internal communication for the organization, including maintaining the  organization calendar, leading event meetings and coordinating logistics with the  appropriate teams 

• Maintain the highest level of customer satisfaction, as evidenced by post-event surveys,  team feedback and guest feedback 

• Lead the training of the programs and events for the operational teams 

• Assist in developing the public spaces and exhibits for Woo-Hoo! 

• Actively seek to build partnerships that add value to the brand and create meaningful bonds  in the community 

• Aggressively plan to meet or exceed revenue and attendance goals, while staying within the  operating budgets of the events/programs 

• Monitor the overall progress of all programs, ensuring that there are clear and concise status  reports available to the management and that issues are escalated properly 

• Constantly look to improve offerings based on past events, guest needs, internal feedback  and innovative ideas 

Physical Demands: 

• This position will be physically demanding and requires the ability to stand for up to 8 hours  • The noise level in the work environment varies but can get quiet to loud 

What we offer: 

• Excellent working environment 

• Career growth 

• Market competitive salary based on experience  

• Medical insurance

• Yearly ticket allowance

Share this job
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Improve your chance to get this job. Do an online course on Marketing starting now. Claim $10 promo towards online courses. See all courses
Hi Bayt, Reach more people by sharing this job with your network.
Feedback Feedback