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Events & Programs Manager
Full time at Immersive Experiences DMCC in Dubai, UAE

Events & Programs Manager Full time at Immersive Experiences DMCC in Dubai, UAE

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Posted on October 5, 2020

Job details

The Events & Programs Manager is responsible for creating memorable experiences for our guests  through one of a kind field trips, birthday parties, family classes, daily programs, facility rentals and  large-scale community events. This position is dedicated to leading the organizations initiatives in  the creation, coordination, communication, operations and evaluation of all Woo-Hoo! Events and  Programs. This position will work closely with many teams to deliver world-class experiences to our  guests. 


This will be a Full-Time position with an estimated work schedule of 48 hours per week. The working  times may include morning and/or evening shifts. Working weekends and holidays as required. This  position will be required to work during all major events and programs. 


• Ensure that every guest's experience meets or exceeds expectations, specifically through  inclusive, culturally appropriate, positive and memorable programming 

• Create presentations, summaries and quantitative evaluation materials to ensure  communication and organization-wide understanding of the programs 

• Responsible for the smooth running of special events & programs including parenting  classes, daily programs, camps, field trips, facility rentals and community events

• Ensure that program mission, values, guidelines, policies & procedures are implemented &  maintained 

• Manage all event/program operations for set-up, tear down and follow-up processes • Maintain the highest level of customer satisfaction, as evidenced by post-event surveys and  general client and team feedback 

• Manage the creation and implementation of program calendar 

• Include stakeholders in events related decisions to ensure that expectations and program  deliverables are aligned 

• Provide support in terms of training of the assigned program and other special events • Lead the communication with marketing team to create effective advertisements for each  event and collaborate as needed. 

• Assist the Marketing team in developing creative campaigns and relevant partnerships for  the brand 

• Contribute to promoting a positive image of the brand via event experiences, digital  presence, social media content, and aligned partnerships 

• Manage all pre-event and onsite partnership relations and communications • Lead the evaluation and feedback process post-event and create a plan to implement  changes and improvements 

• Oversee the content, delivery standards and procedures for all events and programs • Liaise with vendors, partners and stakeholders through the engagement to ensure all are  aligned and informed as appropriate 

• Responsible for the internal communication for the organization, including maintaining the  organization calendar, leading event meetings and coordinating logistics with the  appropriate teams 

• Maintain the highest level of customer satisfaction, as evidenced by post-event surveys,  team feedback and guest feedback 

• Lead the training of the programs and events for the operational teams 

• Assist in developing the public spaces and exhibits for Woo-Hoo! 

• Actively seek to build partnerships that add value to the brand and create meaningful bonds  in the community 

• Aggressively plan to meet or exceed revenue and attendance goals, while staying within the  operating budgets of the events/programs 

• Monitor the overall progress of all programs, ensuring that there are clear and concise status  reports available to the management and that issues are escalated properly 

• Constantly look to improve offerings based on past events, guest needs, internal feedback  and innovative ideas 

Physical Demands: 

• This position will be physically demanding and requires the ability to stand for up to 8 hours  • The noise level in the work environment varies but can get quiet to loud 

What we offer: 

• Excellent working environment 

• Career growth 

• Market competitive salary based on experience  

• Medical insurance

• Yearly ticket allowance

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