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Cluster General Manager
Full time at Top ERP Training Center Abu dhabi in Dubai, UAE

Cluster General Manager Full time at Top ERP Training Center Abu dhabi in Dubai, UAE

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Posted on October 4, 2020

Job details

Responsible for the overall management and performance of the hotel.

Responsible for the preparation and approval of budgets, strategies, plans and setting targets for the hotel and the successful delivery according to the business plan.

Establish expected standards for all aspects of the hotel including but not limited to:

Staff planning and hiring procedures in accordance to the internally released manning guides and salary scales.

Training program within and outside the operation for the benefit of improved performance.

Security with emphasis on security to life and property, loss and damage.

Fire safety through a proper in-house firefighting team and proper evacuation plans.

Customer services are effectively and efficiently delivered, quality standards are recognized and service distinctiveness is promoted.

Cleanliness and maintenance of the asset.

Electronic data security to avoid leakage of confidential information to unauthorized individuals or groups.

Review and analyze expenditure, financial and operation reports, to identify and determine areas to improve profitability, productivity and/or guest satisfaction.

Meet regularly with department heads to keep informed, offer direction, plan and coordinate.

Develop, communicate and enforce work priorities, procedures and administrative standards.

Provide leadership to the senior management and team in carrying out job responsibilities and meeting performance goals.

Manage the performance of the senior management and hotel’s staff through effective key performance indicators, targets, and goal settings as appropriate.

Provide a proactive role in meeting and maintaining guest relations.

Direct investigations into causes of customer complaints and corrective action to prevent recurrence. 

Be responsible for evacuation (in cases of emergency) or incidences, acting as first point of contact for the team, guests and the emergency services.

Allocate funds to departments and approve expenditures based on budgetary guidelines.

Recommend capital expenditures for acquisition of new equipment to increase efficiency and services.

Approve requisitions for equipment, materials, and supplies within limits of the budget.

Chair the weekly management team meeting and other meetings as agreed.

Act as representative before government commissions or regulatory bodies during the review of policies or procedures.

Keeps higher level authority apprised of progress toward accomplishment of budgeted objectives

Prepare and submit reports to the Corporate Office

Any other tasks as required.

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