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Emirati Customer Happiness Manager
Full time at Top ERP Training Center Abu dhabi in Sharjah, UAE

Emirati Customer Happiness Manager Full time at Top ERP Training Center Abu dhabi in Sharjah, UAE

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Job highlights

Posted on October 1, 2020

Job details

Job Role:

Serve customers through various channels such as in person, email, calls etc.

To attain set KPI on Customer Satisfaction that is measured through surveys

Improve customer service experience, create engaged customers and facilitate organic growth

Participate in management meetings and take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission and develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyze statistics and compile accurate reports

Recruit, mentor, develop and manage customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilize assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget and maintain an orderly workflow according to priorities

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