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Senior Marketing Supervisor
Full time at Marriott Vacation Club in Dubai, UAE

Senior Marketing Supervisor Full time at Marriott Vacation Club in Dubai, UAE

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Posted on September 29, 2020

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JOB SUMMARY

Senior Marketing Supervisor is responsible for the day-to-day operation of the telemarketing team, reception, and linkage marketing teams. This is a hands-on supervisory role, dealing with other associates in conjunction with management to ensure productivity targets and KPIs are met. Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.

CANDIDATE PROFILE 

Education and Experience

·  Bachelor’s degree or 5 years of equivalent work experience; minimum 3 plus years of relevant timeshare experience.

Required Qualifications

·  Must speak fluently both Arabic and English with either considered a ‘first ‘language.

Successful Candidates Will Be Willing To:

·  Work in close contact with the public in sales and marketing situations that require strong communication and

customer service skills.

·  Openness to adapt to different cultural contexts based on location.

·  Must be willing to work weekends and holidays as required by business needs.




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