Senior Marketing Supervisor
at Marriott Vacation Club in
Senior Marketing Supervisor Full time at Marriott Vacation Club in Dubai, UAE
Job highlightsPosted on September 29, 2020
Senior Marketing Supervisor is responsible for the day-to-day operation of the telemarketing team, reception, and linkage marketing teams. This is a hands-on supervisory role, dealing with other associates in conjunction with management to ensure productivity targets and KPIs are met. Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.
Education and Experience
· Bachelor’s degree or 5 years of equivalent work experience; minimum 3 plus years of relevant timeshare experience.
· Must speak fluently both Arabic and English with either considered a ‘first ‘language.
Successful Candidates Will Be Willing To:
· Work in close contact with the public in sales and marketing situations that require strong communication and
customer service skills.
· Openness to adapt to different cultural contexts based on location.
· Must be willing to work weekends and holidays as required by business needs.
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