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Customer Service Representative
Full time at Top ERP Training Center Abu dhabi in Dubai, UAE

Customer Service Representative Full time at Top ERP Training Center Abu dhabi in Dubai, UAE

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Job highlights

Posted on September 24, 2020
  • Experience in
  • Professional background in
  • Job level Junior/Entry Level
  • Pays salary of USD 800 - USD 1,200 /month

Job details

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting leads into loyal customers, placing orders via phone, Chat, eMail and Social Media. Follow up with online orders, returns, exchanges and answer customer concerns on different channels.

 

Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms
  • Use available tools to convert leads into sales
  • Follow up with customer satisfaction
  • Manage ticketing system in ZenDesk for all integrations (Whatsapp, Phone, Chat, eCommerce LiveChat, eMails, Social Media)


Qualifications

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Fluent in Arabic and English is a must.


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