French Customer Service Executive
Full time
at Student.com in
London, United Kingdom
Job highlights
Posted on July 3, 2017- Professional background in
- Job level Junior/Entry Level
Job details
Our mission is to help international students find their perfect home abroad
We are an exciting, growing tech company focused on the international student market with offices in London, Austin, Hong Kong, Melbourne as well as multiple offices across China. Our team combines unparalleled experience in growing successful digital businesses with some of the most exciting young professionals working in technology today. We believe in putting our customers first and giving students complete peace of mind when planning their journey of study abroad.
The International Sales & Customer Service team is growing and we are now looking for more talented people who are passionate about helping students find suitable accommodation abroad (perhaps you have been there yourself), love travel and will be able to provide guidance and reassurance to our students.
Job description
- Provide students with excellent customer service in English and French
- Answer inbound calls, emails and live chat messages from students
- To ensure all applications are processed in a timely fashion whilst contacting the customer appropriately to keep them posted on progress through phone and email
- Complete required administration and recording of sales through CRM system
- Build strong relationships with team members, and provide flexible and prompt support at all times
Requirements
- Good communication skills in English and French
- Team player with a positive attitude
- Detail orientated
- Experience within sales or customer service teams a plus
- Currently based in London and able to commute to Liverpool Street
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