Home UAE Sharjah CUSTOMER HAPPINESS MANAGER UP TO 22K AED FOR A BUSINESS SETUP FIRM IN THE UAE

CUSTOMER HAPPINESS MANAGER UP TO 22K AED FOR A BUSINESS SETUP FIRM IN THE UAE
Full time at Top ERP Training Center Abu dhabi in Sharjah, UAE

CUSTOMER HAPPINESS MANAGER UP TO 22K AED FOR A BUSINESS SETUP FIRM IN THE UAE Full time at Top ERP Training Center Abu dhabi in Sharjah, UAE

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Posted on September 1, 2020

Job details

Serve customers through various channels such as in person, email, calls etc.


To attain set KPI on Customer Satisfaction that is measured through surveys


Improve customer service experience, create engaged customers and facilitate organic growth


Participate in management meetings and take ownership of customers issues and follow problems through to resolution


Set a clear mission and deploy strategies focused towards that mission and develop service procedures, policies and standards


Keep accurate records and document customer service actions and discussions


Analyze statistics and compile accurate reports


Recruit, mentor, develop and manage customer service agents and nurture an environment where they can excel through encouragement and empowerment


Keep ahead of industry’s developments and apply best practices to areas of improvement


Control resources and utilize assets to achieve qualitative and quantitative targets


Adhere to and manage the approved budget and maintain an orderly workflow according to priorities

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