Customer Service Officer
Full time
at SNS NETWORK (M) SDN BHD in
Petaling Jaya, Malaysia
Job highlights
Posted on June 8, 2017- Professional background in
- Job level Experienced
Job details
Responsibilities:
• Respond promptly to customer inquiries, handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Identifying, assessing customers' needs and build sustainable relationships of trust through interactive communication
• Responsible for daily administration duties for the Company and comply with SOP to ensure smooth running of daily operation.
• Support and follow up proactively on each assigned case to meet the Service Level Agreement
• Coordinate and implement office systems and procedures
• To undertake any ad-hoc assignments as and when required.
Requirements:
• Strong interpersonal, communication and organizational skills
• Self -motivated, positive attitude and excellent problem solving skills
• Required language (s): English, Bahasa Malaysia
• Preferred language(s): Chinese
• Applicants must be willing to work in 3 Two Square, Petaling Jaya.
Benefits:
• Basic salary+ Allowances
• Attractive commission scheme
• Performance Incentive
• Over Time
• EPF & Socso
• Annual Leave/ Medical Leave/ Medical Claim
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year
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