We are looking for an Engagement Manager to build positive relationships with clients during projects. You'll be the assigned clients' first point of contact, ensuring that our customers remain satisfied with our services.

To succeed in this role, you'll need to communicate well and multi-task under tight deadlines. Experience in customer service is an asset in this position. If you're a team player and a problem-solver, we'd like to meet you.

Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Responsibilities

• Foster positive relationships with our customers as their primary point of contact

• Help clients implement services and plan projects effectively

• Identify upselling and cross-selling opportunities

• Address customer issues with speed and efficiency

• Work with sales teams to generate new business

• Prepare reports on project performance

• Helping solve client problems and managing financial aspects of contracts.

• Ensuring contracts are carried out according to agreed terms.

REQUIREMENTS

• Excellent verbal and written communication abilities

• Sharp business acumen

• Graduation in any course with 55% aggregate

• Problem-solving aptitude