System Support Engineer
Full time
at First Food Services LLC in
Dubai, UAE
Job highlights
Posted on June 6, 2017- Professional background in
- Job level Experienced
Job details
CORE JOB FUNCTIONS/RESPONSIBILITIES:
• Back office support for day to day IT operational issues in Restaurants & Call Center
• Assisting in installation and configuration process in the Call Center ( Call systems, back office computers, printers, etc)
• Highlighting technical problems and diagnosis of the same
• On-site or Remote tech support and operating system and hardware/software diagnostics as directed
• After-hours follow-up/actions also a requirement as needed
• Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary
• Utilize the agreed SLAs with the vendors in taking the IT services and reporting any breaches
Skills and Qualifications:
• Knowledge of Networking and System administration
• Minimum bachelor's degree in Computer Science. MCITP, CCNA or relevant product based qualification preferred
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