*PLEASE NOTE BEFORE APPLYING*  

This is a contract position in Keywords Singapore Studio.

We are seeking Singaporeans and applicants eligible to work in Singapore.

Responsibilities:

• Query handling of tickets raised by customers in Korean and English in order to communicate with the Korean-speaking customers

• Representing the company as the first point of contact for the client's customers

• Ability to meet targets and deadlines

• Ability to work within a team and have an honest and valuable input towards the team structure

• Research bug reports and provide information and reproduction steps for QA

• Ensure compliance of player base with the game rules (ToS, Conduct Policies)

• Interact with and engage players by communicating with them on live chats, forums & social media platforms

• Update the communities regarding server downtime, maintenance, special offers & game updates

QUALIFICATIONS

Requirements:

• Excellent writing skills in English and Korean in order to communicate with the Korean-speaking customers

• Good knowledge of various social media (Wechat, Facebook, Twitter, Google+, YouTube, blogs and forums)

• Prior Customer service/call center experience would be preferred

• Interest in video games will be a plus

• Excellent organizational and time management skills

Other Information:

• 12 months contract (renewable)

• Working Hours: 8-hours rotating shift, 5 days per week (including weekend work)

• Shortlisted candidates will be required to go through linguistics tests (Korean & English)

• Where you heard about this vacancy

• Last/Current Drawn Salary

• Earliest Availability

• Games you frequent and/or handled

• Supporting information/documents that may aid in your application.

Only shortlisted candidates will be contacted.