Customer Support Executive

**Responsibilities**: This role mainly to install and support POS systems on site with user training. - Keep POS systems running smoothly and ensure maximum uptime for the entire clients. - Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. - Provide support, including procedural documentation and relevant reports. - follow diagrams and written instructions to repair a fault or set up a system. - Support the roll-out of new updates - Respond within agreed time limits to call-outs. - Work continuously on a task until completion (or referral to third parties, if appropriate). - Prioritize and manage many open cases at one time. - Rapidly establish a good working relationship with customers and other professionals, such as software developers. - Excellent verbal communication skills. - Ability to work independently. - Strong aptitude, problem-solving, and logical thinking skills. - Quick learner with a great attitude. - Ability to stay current with new technology. - Willing to learn new tools and techniques. - Fundamental programming skill is preferred. **Experience**: - Customer Support: 0-3 years (preferred) - OS knowledge - Windows. - Training - Providing software POS training to end users. - Desktop Support - providing direct user assistance for all related OS. **Qualifications**: - Bachelor’s Degree or Diploma or higher. - Minimum 1 years of experience with similar role. - Excellent English verbal and written communication skills. **Salary**: QAR2,500.00 - QAR3,000.00 per month