IT Systems Administrator

**Position Description**: - Applies a depth of knowledge, skill, and significant experience to an Information Management & Technology (IM&T) system or service to resolve issues and faults associated with installation, commissioning, operation, and performance of systems. - Installs, commissions, fault finds and enhances performance for a wide range of common and complex problems or well-understood technical situations, problems, and issues **Key Responsibilities**: - Day to day support of IM&T Infrastructure - including Cloud solutions (M365 / Azure), - Networks, systems & Applications - Respond to work requests in line with Customer Service Level Agreements (SLA’s) - Support the planning and prioritisation on a range of IM&T activities. - Support fault investigation tasks. - Implement the successful roll-out of new or changed SW/HW and update relevant documentation. - Assist in the development of Systems and Services. - Assist in the continuous improvement on Systems and Services - Responsible for the configuration, installation and maintaining IM&T Infrastructure - Systems and Services in support of the Engineering Development Environment - Run and maintain Engineering Software development environments - Ensure reliable operations of network solution - Customer facing service-desk activities **Skills & Experience**: - Understanding of ITIL frameworks - Requires understanding of IM&T systems, and the principles and approaches that influence their performance. - Requires a depth of understanding, knowledge, and experience relevant to a specific activity, for example installation, commissioning, performance optimisation, etc. - A good understanding of how own activities integrate into that of a technical team plus an understanding of the work of the design team. - Technical knowledge of integrated networking systems to trouble shoot issues. - Identify problems and implement workarounds and take ownership of root cause analysis of problem process. Escalating to senior IM&T Service Delivery Lead where appropriate. - Requires good communication skills; must understand technical instructions and be able to communicate technical information to others - Full UK Driving Licence **Benefits**: - Tax free salary - Accommodation allowance - Car allowance - Travel allowance - Medical cover - Relocation allowance - School fees as per HR policy