Technical Lead

**About the role** You will be responsible to lead the IT systems implementation and support of Digital Signage Solutions, Point of Sale Systems, Self-Service Kiosks for assigned business units. The activities may involve requirements gathering requirements, solution design, reviews, product evaluation, tech architecture, NFR testing and software delivery and implementation of cyber security controls. This role also will involve identification and adoption of new digital technologies that will improve business automation, customer experience. **Key Responsibilities** - Design and build IT solutions which are scalable, resilient and sustainable to address business requirements - Responsible for solution design, including the technical aspects of configuration management methods, system security requirements, operational and maintenance aspects of solutions under development. - Supports in the development of service level agreements and any associated service guarantees. - Conduct root cause analysis of reported incidents and problem tickets in operational systems and ensure timely fixes. Acts as a problem owner coordinating with various stakeholders in ensuring recovery of services. - To enforce compliance to QRIT policies while selecting solution design components, and co-ordinates design activities, promoting the discipline to ensure consistency in the assigned projects. Ensures that appropriate standards (corporate, industry, national and international) are adhered to. - Perform other department duties related to his/her position as directed by the Head of the **Be part of an extraordinary story** Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible **Qualifications**: *** **About you**: - Minimum 5+ years of experience in implementing and supporting large scale cloud based Digital signage solutions / Advertisement Screens with expertise in troubleshooting both hardware and software components used in advertisement signage. - Minimum 5+ experience in installation, deployment and commissioning of Point of Sale systems for large Retail and F&B businesses. - Expertise in digital systems used across retail industrywith ability to integrate these systems with internal systems. - Must have good analytical skills and ability to troubleshoot and solve problems. - Expertise in Enterprise architecture, enterprise security standards and ability to generate alternate options to ensure project success. - Good understanding of with experience in preparing, reviewing technical artefacts in line with the prescribed standards. - Ability to articulate end to end business process and map requirements to product capabilities. - Ability to integrate third party systems with internal systems and collaborate with internal and external stake holders to ensure project success. - Excellent verbal and written communication skills and ability to delegate work, set clear direction and manage workflow. Ability to train and develop subordinate's skills. **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.