Pro Officer

**About the role**: As a PRO Officer, you will be responsible for helping us achieve the following: - Provide expert advice and support interacting with all government requests. Direct, motivate operationally his/her team to ensure high quality of service is provided to all employees in relation to Government or official requests. - Support and assist the team administrating the complete range of Government Services activities in a consistent and timely manner to the satisfaction of the customers and management. - Ensure that the immigration rules and regulations are updated & documented. - Make sure that the standard operating procedures are adhered in order to carry out the work in a consistent manner. - Follow up all the pending requests with the relevant stakeholders and update the applicants accordingly; escalate the unresolved matters to the higher management for further action to ensure smooth handling of work). - Communicate effectively with the immigration departments and the other Government entities to resolve work issues. - Develop and maintain the Government officials’ databases to facilitate and expedite the work stream. - Perform other department duties related to his/her position as directed by the Head of the Department. - Ensure that in performance of the role, all uses, disclosures and requests of any information (in any form) are done in accordance with data protection principles adopted by the QR Group and are limited to what is reasonably required to accomplish the intended business purposes of the use, disclosure or request. - Ensure the confidentiality, security and protection of all information handled in the course of duties is maintained at all times from unauthorized access, use, disclosure, disruption, deletion/destruction, corruption, modification, inspection or recording. **Qualifications**: **About You**: - **Without a Degree**: High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience **OR**: - **With a Degree**: Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience - 4+ Years in Qatar - Fluent in English and Arabic. - Good Command of English language, Arabic is strong advantage. - Ability to communicate technical information to nontechnical audiences - Proficient with Microsoft Word, Excel and Outlook - Reliable and responsible - Highly organized and able to multi-task and effectively prioritize - Ability to set clear direction and manage workflow. - Strong mentoring, coaching and problem solving skills. - Ability to train and develop subordinate's skills - Ability to foster teamwork among team members