Receptionist

Essential Duties and Responsibilities: - Ensure and maintain the cleanliness and orderliness of the reception area. - Always maintain excellent grooming standards to reflect 1847’s image. - Ensure communications ethics particularly while talking on the phone with the clients. - Maintain good customer service for welcoming, leave taking, customer retention, retaining client details, customer complaints & line ups. - Prepare daily report of income and report to Salon Supervisor. - Ensure all the printing materials are available in the Salon. - Keeping track of the timing of performing a service by technicians. - Ensure that telephone, pdq, and printer are working properly. - Handling guests’ needs while maintaining a professional and pleasant manner. - Acquires and maintains an excellent working knowledge of the computer & booking system. - Handling customer complaints in an efficient manner & escalate to Salon Supervisor when necessary. - Responsible for the cash sales in salon. - Promote, up-sell & cross-sell products and services. - Explain products, services and treatments to clients and assist them with determining their individual needs. - Follow-up/ check clients’ as per appointments. - Perform other related Admin duties.