IT Technology Lead

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region. With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, and its global customer experience center in Dubai, UAE. We are looking for an experienced and motivated Information Technology Lead. To be successful in this position you will demonstrate a detailed knowledge of the industry’s best practices and evidence a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems. **What You'll Do**: - Monitoring daily operations, including server hardware, software, and operating systems - Recommends information technology strategies, policies, and procedures by evaluating organization outcomes - Coordinating technology installations, upgrades, and maintenance - Selecting and purchasing new and replacement hardware and software, when necessary - Maintaining quality service by establishing and enforcing organizational standards - Developing and implementing IT policy and best practice guides for the organisation - Conducting regular system audits - Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages - Managing resources and capacity of direct reports - Ensuring Users are supported according to ITs SLA and KPIs are met using ITs Ticket System - Managing the User and Laptop life cycle in their respective country - Working closely with peers across the organization to enhance the IT service organization - Working with peers across departments to identify improvements and opportunities and navigate the business to IT powered solutions - Managing the local Systems IT Budget. **What Are We Looking For**: - Bachelor’s degree in information technology, computer science, software engineering, or a related field - Proven experience in a similar role - Experience with computer systems and networks including hardware and software installation, upgrade, and management - Multi-tasking and time-management skills, with the ability to prioritise tasks - Highly organized and detail-oriented - Thrives in a fast-paced environment **Recruitment Process and Timeline** **Benefits** - Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself - You’ll have access to Linked In Learning, Coursera, and Mindvalley where you can choose over thousands of courses to satisfy your hunger for knowledge. - You'll be involved in customized workshops run by Kitopi Academy - You’ll have a chance to work in an international, diverse, and inclusive environment - You’ll be part of one of the most caring communities out there. - Finding a chance to become a shareowner with our ESOP plan - Free and unlimited access to a nutritionist because we care about you - No Dress Code! - Extended maternity and parental leave - The infamous team activities and social events are bursting with fun - Inclusive Private Health Insurance - Up to 50% discount from Kitopi brands - 30 calendar days annual leave - Work from anywhere policy **So, what does it really mean to work at Kitopi?** - We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong. Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of. Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.