To carry out coordination of all Installation activities and ensuring excellent standard of service and high level of customer satisfaction.

Key Responsibilities

• Preparation of installation quotation

• Attend to all products and services inquiries by both potential and existing clients

• Document and maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records, project files, maintenance records etc

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Analyze customers' needs and collect customers' information in order to recommend products & services to improve sales

• Initiate required action for response to customer service requests for maintenance/installation services, communicate same to the appropriate personnel/departments and ensure prompt feedback

• Manage installation activities by planning/scheduling daily maintenance/installation activities.