Customer Service Representative
Full time
at TeleTech Customer Care Management Phils., Inc. in
Mandaluyong City, Philippines
Job highlights
Posted on May 31, 2017- Professional background in
- Job level Junior/Entry Level
-
Pays salary of
PHP 17,000 - PHP 19,000 /month
(Fixed Salary)
Job details
THE ROLE:
Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customer's requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.
DUTIES AND RESPONSIBILITIES:
- To resolve customer complaints via chat or other ;
- Greet customers warmly and ascertain problem or reason for ;
- Assist with placement of orders, refunds, exchanges; cancel or upgrade ;
- Take payment information and other pertinent information such as address and phone numbers; provide company information & ;
- Answer questions and suggest solutions in relation to products and ;
- Inform customer of deals and ;
- Compile reports on overall customer ;
SKILLS & COMPETENCIES REQUIRED:
- Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for ;
- Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate ;
- Excellent English Communication & Interaction Skills
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