Job Descriptions;

• Conduct full coaching sessions. (Coach each Telemarketer for a minimum coaching session per week documented).

• Complete the weekly coaching forms.

• Conduct at least one monthly call calibration session depending on campaign outliers to coach.

• Emphasizing more on the overall basics of emotional selling skills and touching certain product (when required).

• Focusing on individual and carry out a follow up session with the Telemarketer after being coached and to ensure Telemarketer's progress on area of improvements.

• Coaching Tracker - Tracking report detailing on the current and previous agents covered with remarks and action proposals.

• After effect (To close the gaps on area of improvements).

• To show the result for all coached agents to their respective head of department.

Requirements;

• Candidate must possess at least a Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.

• Required language(s): Bahasa Malaysia, English and Chinese.

• At least 1 year(s) of working experience in the related field is required for this position.

• Preferably Junior Executives Specializing in Training & Development or equivalent.

• Preferably experienced in insurance or financial industry.

• Full-Time position(s) available.