This job is expired and no longer accepting applications. See more Customer Technical Support jobs

Home UAE Dubai Customer Technical Support (TELECOM INDUSTRY IN UAE)

Customer Technical Support (TELECOM INDUSTRY IN UAE)
Full time at Star Services in Dubai, UAE

Customer Technical Support (TELECOM INDUSTRY IN UAE) Full time at Star Services in Dubai, UAE

Share this job

Job highlights

Posted on June 27, 2020

Job details

STAR SERVICES LLC. IS HIRING FOR MAJOR TELECOM Co. OF UAE


REQUIRED POSITION:
1) Technician
2) Assoc. Engineer
3) Engineer
4) Sr. Engineer
5) Expert Engineer


COMPANY: STAR SERVICES LLC.
JOB LOCATION: UAE.
JOB WORKING MODE : NEED TO WORK REMOTELY FROM THEIR HOME COUNTRY
REQUIRED Nos. : 100+
EDUCATION: BE/B.TECH
AGE LIMIT: 48 Yrs.
YRs. OF REQUIRED EXPERIENCE- 5+ YEARS OF EXPERIENCE
NATIONALITY: ANY


PROFILE DESCRIPTION:
1. Monitor Field activities to assure best attendance and closing
2. Insure Customer support Remote fault resolution: fiber & Copper services
3. Insure Online support for both provisioning and service assurance FOTs.
4. Handling Manual Provisioning of Non-Automated or Partially Automated products/services
5. Update network records
6. Insure CS Strategy to improve customer experience & first call resolution .
7. Insure Customer Experience Optimization.
8. Proactive follow-ups and support for resolution of faults and pending Consumers SRs
9. KPI Monitoring & reporting.
10. Proactive monitoring of E2E faults Clearance
11. CCNA / CCIE Certified


INTERESTED CANDIDATES MAY APPLY WITH POSITION NAME FROM THE ABOVE REQUIREMENT
#Customer Technical Support# Online support# fault resolution# Customer Experience Optimization# E2E faults# CCNA # CCIE # telecom# IT# Hardware# software# network

Share this job
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
Improve your chance to get this job. Do an online course on IT, Computing and Technology starting now. Claim $10 promo towards online courses. See all courses
Hi Bayt, Reach more people by sharing this job with your network.
Feedback Feedback