Customer Technical Support (TELECOM INDUSTRY IN UAE)
at Star Services in
Customer Technical Support (TELECOM INDUSTRY IN UAE) Full time at Star Services in Dubai, UAE
Job highlightsPosted on June 27, 2020
STAR SERVICES LLC. IS HIRING FOR MAJOR TELECOM Co. OF UAE
2) Assoc. Engineer
4) Sr. Engineer
5) Expert Engineer
COMPANY: STAR SERVICES LLC.
JOB LOCATION: UAE.
JOB WORKING MODE : NEED TO WORK REMOTELY FROM THEIR HOME COUNTRY
REQUIRED Nos. : 100+
AGE LIMIT: 48 Yrs.
YRs. OF REQUIRED EXPERIENCE- 5+ YEARS OF EXPERIENCE
1. Monitor Field activities to assure best attendance and closing
2. Insure Customer support Remote fault resolution: fiber & Copper services
3. Insure Online support for both provisioning and service assurance FOTs.
4. Handling Manual Provisioning of Non-Automated or Partially Automated products/services
5. Update network records
6. Insure CS Strategy to improve customer experience & first call resolution .
7. Insure Customer Experience Optimization.
8. Proactive follow-ups and support for resolution of faults and pending Consumers SRs
9. KPI Monitoring & reporting.
10. Proactive monitoring of E2E faults Clearance
11. CCNA / CCIE Certified
INTERESTED CANDIDATES MAY APPLY WITH POSITION NAME FROM THE ABOVE REQUIREMENT
#Customer Technical Support# Online support# fault resolution# Customer Experience Optimization# E2E faults# CCNA # CCIE # telecom# IT# Hardware# software# network
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Software Defined Networking - OCSA Pytriot Solutions LLPAED 1,282Duration: 16 Hours Live virtual classroom
Learn Microsoft Azure Containers Course GateAED 72
AED 811Duration: Upto 1 Hour
IoT System Administrator Pytriot Solutions LLPAED 3,670Duration: 48 Hours Live virtual classroom
Software Defined WAN - Viptela, Versa, VeloCloud, Silverpeak Pytriot Solutions LLPAED 3,306Duration: 5 Days Live virtual classroom