Service Coordinator
Full time
at Immunity Network & Technologies Pvt.Ltd in
Mumbai, India
Job highlights
Posted on May 11, 2017Job details
Job Profile:
• Resolve service calls using documented procedures.
• Handle routine help desk responsibilities and ensure time resolution as per Senior Management's Services.
• Attend help desk calls through mail and calls, revert them and troubleshoot 1st level
• Attend support calls, solve routine issues and escalate complex issues based on priority.
• Develop, execute and follow IT operational policies, standards and work instructions for customer support.
• Ensure customer satisfaction through continuous status information.
• Coordinating wit engineers for remote support and diagonasing networking issue, hardware and software issue and forwarding calls to particular team.
• Work as a part of operational team and respond to end-user issues.
• Troubleshooting the desktop related issues and configuration of OS, outlook.
• Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.
• Configuring and managing backup & procedure, evaluating software';
Interested candidates can share their CV on and contact number
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.