Job Profile:

• Resolve service calls using documented procedures.

• Handle routine help desk responsibilities and ensure time resolution as per Senior Management's Services.

• Attend help desk calls through mail and calls, revert them and troubleshoot 1st level

 • Attend support calls, solve routine issues and escalate complex issues based on priority.

• Develop, execute and follow IT operational policies, standards and work instructions for customer support.

• Ensure customer satisfaction through continuous status information.

 • Coordinating wit engineers for remote support and diagonasing networking issue, hardware and software issue and forwarding calls to particular team.

• Work as a part of operational team and respond to end-user issues.

• Troubleshooting the desktop related issues and configuration of OS, outlook.

• Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.

• Configuring and managing backup & procedure, evaluating software';

Interested candidates can share their CV on  and contact number